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Autoload - quick and easy

With the cashless Autoload process, payment at the Cafeterias, Cafes, and vending machines is fast, safe, and convenient.

In the easy-to-use Autoload Service Page you can check your transactions or block your card at any time. You can load up larger amounts for example for the Semesterticket at special Autoload terminals by entering your PIN. You can even load up money on your card at the coffee and washing machines in the residence halls via Autoload.

Quick registration-immediately usable

You have to register your card once. It is best to register once you receive your student card/MensA card or at anytime after that at various registers or at the Infothek. To register, your written consent to the direct debit process/SEPA will be arranged. Just bring your student card/MensA card and your German electronic cash debit card. After that you can immediately use your card for cashless payment.

The Studierendenwerk regularly offers special discounts for Autoload users.

Autoload FAQ

1. Why Autoload?

2. What is Autoload and how does it work?

3. Where and how can I recharge my card in the future?

4. Where can I sign up for Autoload?

5. Can international students use Autoload?

6. Will I be able to recharge my smart card with cash in the future?

7. What happens to my personal data?

8. What can I do if I lose my PIN?

9. What can I do if I lose my card?

10. What can I do if my card is blocked due to an overdue payment?

11. How can I withdraw from Autoload?

12. Why do I need to pay cashless at the Studierendenwerk?

13. Who can answer my questions about Autoload?


1.Why Autoload?

With the cashless Autoload process, payment at the Studierendenwerk (Mensa, Cafes, Infothek, etc.) and even at the coffee vending and washing machines can be made without cash and be loaded up. Many institutions are transitioning to a cashless payment system.

Autoload has many advantages:

  1. Convenient and secure handling,
  2. Never run out of money on your card.
  3. Convenient use of the Autoload Service Page at www.stw-ma.de or  StudiPlus²®-App allows you to:
    1. manage bank account data,
    2. oversee your card activity,
    3. set and re-set your recharge amounts, 
    4. reimbursement of balance if you lose your card,
    5. block your card or withdraw from Autoload anytime you like.

Take advantage of bonus or discounts like Coffeload® (digital stamp card).

2. What is Autoload and how does it work?

Autoload is a direct debit authorization/SEPA direct debit mandate for your private bank account. As soon as the credit on your card falls below your individually selected minimum credit line, your card will be recharged during the payment process at one of the Studierendenwerk's cash registers. The cashier will ask you, if you want to recharge your card. That way, you can ensure there is always sufficient credit on your card. The minimum recharge amount is EUR 5,00.

3. Where and how can I recharge my card in the future?

You can recharge your card cashless at all cash registers of the Studierendenwerk as well as at special Autoload terminals at some universities. For security reasons, recharging your card at registers as well as at coffee vending and washing machines is only possible once per day. At the Autoload terminals, you can recharge your card as often as you like after entering your PIN code. You will receive your PIN code with the Autoload registration. You can change your PIN code anytime you like on the Autoload Service Page.

4.Where can I sign up for Autoload?

In order to be able to use Autoload you need to register once. Either when you receive your smart card/MensA card, or anytime after that at specific registers in the Cafeterias or at the Infothek. During the registration your written consent to the direct debit process/SEPA will be arranged between you and the Studierendenwerk Mannheim. To verify your bank account data you need to present your smart card/MensA card and your German electronic cash debit card.  Together with the confirmation of your registration you will receive an initial password for the Autoload Service Page.  The service pages offer many more advantages. For example, you can block your card immediately, in case you lose it.

At DHBW Mannheim you can sign up for Autoload also on the campus Coblitzallee at the central study services. At the other study sites of DHBW you can register at the administration offices.

5. Can international students use Autoload?

New! Autoload is now possible with a European bank account!**

European account holders who wish to register for Autoload can now do so. 

**Requirement is that your bank must be a part of the SEPA. Please make sure that you have sufficient funds in your account upon signing up for Autoload. Charges will occur if there are insufficient funds.  The amount of the charges may vary; see your bank for more information.

6. Will I be able to recharge my smart card/MensA card with cash in the future?

Autoload is an option and your participation is voluntary.  If you do not want to use Autoload you will be able to recharge your smart card/MensA card at some cash registers in the Cafeterias of the Studierendenwerk or at the Infothek. The current Autoload participation rate shows that the majority of users decide in favor of Autoload as it comes with many advantages like the option to block your card immediately in case you lose it.

7. What happens to my personal data?

We will not store any data or user profiles on the smart cards/MensA card such as name, day of birth or address. Other personal information or financial situation is not collected.

Merely the bank data that was provided with your direct debit authorization and that is needed to recharge your card is stored.  No other data is stored. We strictly adhere to the Data Protection Act of the Land of Baden-Württemberg

8. What can I do if I lose my PIN?

If you forget or lose your PIN, you can get a new PIN at the cash registers of the Studierendenwerk, at the Infothek (Mensaria am Schloss) or at the card service center at your university. Please also bring along your smart card/MensA card, identity card and your EC-card. This will ensure that you are the authorized account holder of the Autoload registration. This procedure is necessary because there won´t be saved any names with the bank data in our payment system. With the new PIN you are able to access your personal settings at the Autoload Service Page and as needed you can select a new PIN of your choice. Please understand that because of the safety reasons mentioned above, we are unfortunately not able to send you the PIN by E-Mail, mail or phone.

9. What can I do if I lose my card?

You can block your smart card/MensA card anytime on the Autoload Service Page, in case you lose it. Please go to www.stw-ma.de/kartenservice or open the StudiPlus²®-App and log in with your card number and the password that you have received with your registration. In case you do not have your password, please note point 8. In addition to the Autoload portal you can also block your card upon presentation of your EC-card at the Infothek, at the cash registers at the cafeterias of the Studierendenwerk or at the card service point at your university. For the reimbursement of your credit balance please use the form at www.stw-ma.de/Guthabenerstattung.

Please note that after the reimbursement of your credit balance, you can´t use your smart card/MensA card any more also in the case of retrieval.

Important note: The Studierendenwerk Mannheim is only able to block the payment function of your student card/MensA card If you lose your card, please additionally contact your university to disable other functions like access data.

10. What can I do if my card is blocked due to an overdue payment?

You can unlock your card by balancing out your account. Your account can be balanced out in CASH ONLY at the cash registers of the Mensa and the cafes of the Studierendenwerk Mannheim. How do overdue payments happen? If you put money on your card with Autoload, it takes three to five days for the respective amount to be drawn from your bank account by direct debit. For various reasons it is possible that your bank rejects the direct debit mandate. In this case, your own bank and the bank of the Studierendenwerk will charge a fee (EUR 1.00 to EUR 6.50) for re-transferring the money. The overdue sum consists of the amount that was to be uploaded and the fee for the rejected direct debit mandate.

11. How can I withdraw from Autoload?

It is up to you, if and for how long you want to use Autoload.  You can withdraw from Autoload anytime via the Autoload Service Page, at some registers in the Cafeterias or at the Infothek. Please note: In case you withdraw, the reimbursement of your credit can only be finalized after you have handed in your card.

12.Why do I need to pay cashless at the Studierendenwerk?

The actual payment process can be handled a lot faster if it is cashless. Typically, there is less waiting in lines. Your food should not get cold from having to wait at the register. This is a sign of quality cafeteria management. Most cafeterias in Germany have adopted a cashless payment system.

Moreover, the card allows for a quick classification if one pays as a student, employee or guest. This is necessary for tax purposes. Additionally, there are significantly less cash discrepancies. Small mistakes are normal during the rather hectic lunch times. The fast cashless payment process is more secure for the cashiers and minimizes sources of error.

13. Who can answer my questions about Autoload?

In case you have any further questions regarding Autoload or cashless payment please send a short e-mail to .

Card Service-Login 

At a glance

After you register, you can change the minimum credit line as well as the amount you can load on your card, view your transactions, or deactivate or block your card if you lose it all via the Autoload platform.

Autoload FAQ (PDF) 

Contact 

Questions about using Autoload?

Email us at: autoload(at)stw-ma.de