InfothekThe first place to go for all students attending one of the higher education institutions in Mannheim is the Infothek in the building of the Mensaria am Schloss (Bismarckstraße 10 | Entrance A). There you can find information about the office hours and services offered at the Studierendenwerk Mannheim such as housing, counseling, and financial aid (BAföG).

Did you lose your student card or would you like to sign up for the cashless payment system Autoload? Not a problem - the Infothek can help. The Infothek is there to assist you in every way they can - not only with student card issues. For example: handing out applications, forms, information about student accommodations, BAföG and child care

  • Turning in BAföG applications and the required documents
  • Forms for an exemption from the broadcast fee
  • Certification notification on the Broadcast Fee form after turning in your current “BAföG Bescheid.”
  • Display and handing out diverse brochures and informational material.
  • Course program for the PBS
  • Sale of ISIC Card (Internat. Student ID)
  • Selling of StudiPlans
  • Providing accident forms (public accident insurance)
  • Receiving and posting jobs on our jobs board.
  • Lost and Found for the cafeteria (also for lost student cards/MensA cards)
  • Distribution and return of MensA Card (for payment in the cafeterias and cafes).
  • Reimbursement of student card/MensA Card if card is defect.
  • Autoload registration


Bismarckstraße 10
Mensaria am Schloss | Entrance A
68161 Mannheim

Mailing Address 

Studierendenwerk Mannheim
Postfach 10 30 37
68030 Mannheim

Hours of Operation 

Monday - Friday: 11:00 a.m. - 2:00 p.m.


Telephone: 0621 49072-777
Fax: 0621 49072-899
or via E-Mail

International Students 

Patrick Sullivan
Telephone: 0621 49072-802
or via E-Mail

BAföG (General Consultation, Applications, General Information) 

Telephone:  0621 49072-712
Fax:  0621 49072-499
or via E-Mail