InfothekThe first place to go for all students attending one of the higher education institutions in Mannheim is the Infothek in the building of the Mensaria am Schloss (Bismarckstraße 10 | Entrance A). There you can find information about the office hours and services offered at the Studierendenwerk Mannheim such as housing, counseling, and financial aid (BAföG); you can purchase and/or order your textbooks and literature for your studies at Bücher Bender as well as consult a Student Services representative from then AOK.

Did you lose your student card or would you like to sign up for the cashless payment system Autoload? Not a problem - the Infothek can help. The Infothek is there to assist you in every way they can - not only with student card issues. For example: handing out applications, forms, information about student accommodations, BAföG and child care

  • Turning in BAföG applications and the required documents
  • Forms for an exemption from the broadcast fee
  • Certification notification on the Broadcast Fee form after turning in your current “BAföG Bescheid.”
  • Display and handing out the “Wegweiser” (student handbook for Mannheim students), “Iss was!”, and diverse brochures and other informational material.
  • Course program for the PBS
  • Sale of ISIC Card (Internat. Student ID)
  • Selling of StudiPlans
  • Providing accident forms (public accident insurance)
  • Receiving and posting jobs on our jobs board.
  • Lost and Found for the cafeteria (also for lost student cards/MensA cards)
  • Distribution and return of MensA Card (for payment in the cafeterias and cafes).
  • Reimbursement of student card/MensA Card if card is defect.
  • Autoload registration



Bismarckstraße 10
Mensaria am Schloss | Entrance A
68161 Mannheim

Mailing Address:

Studierendenwerk Mannheim
Postfach 10 30 37
68030 Mannheim

Hours of Operation:

Mon - Thu: 10:00am - 3:30pm
Fri: 10:00am - 2:30pm

Infothek Team:

Telephone: 0621 49072-777
Fax: 0621 49072-899
or via E-Mail

International Students:

Janine Kohler
Telephone: 0621 49072-713
or via E-Mail

BAföG (General Consultation, Applications, General Information):

Telephone:  0621 49072-712
Fax:  0621 49072-499
or via E-Mail