Housing FAQ
1. Before Applying
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What types of accommodation are available?
Who is eligible?
Students enrolled at the following institutions are eligible:
- University of Mannheim
- Mannheim University of Applied Sciences
- DHBW Mannheim
- Mannheim University of Music
- Popakademie.
Students enrolled in Mannheim institutions are given priority. Applicants from other universities may still apply by selecting “Other” or Medizinische Fakultät Mannheim-HD during the online application process, but the chances of receiving accommodation are generally lower.
Am I guaranteed accommodation?
No. Due to high demand we cannot guarantee a room. Please apply as early as possible, even if you have not yet received your admission letter.
Are the rooms furnished?
Shared flats are usually furnished. Single and double apartments are available furnished or semi-furnished. Semi-furnished means a kitchen is provided, but no additional furniture.
2. Application
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How do I apply?
Can I submit more than one application?
When will I receive a reply?
Can I ask about my application status?
Will I receive more than one offer?
What if I do not receive an offer?
3. Housing Offer
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What should I do after receiving an offer?
What information does the offer include?
Your contract states the
- room type,
- residence hall,
- address and
- room number
The following room-types are offered:
- Single rooms in a shared flat (WG)
- Single apartment (furnished or semi-furnished)
- Doublette (furnished or semi-furnished)
- Parent-Child Apartment
- Couples Apartment
Note: semi-furnished apartments and doublets have a kitchenette but no other furnishings.
Can I accept without being enrolled?
What if I am not admitted?
How is my room selected?
Can I view the room beforehand?
Where can I find information and photos?
You can find information, amenities, and photos on our website. Unfortunately, additional photos or floor plans are not available.
Can I change the residence, room or contract start date?
What if I miss the acceptance deadline?
How do I pay the rent and deposit?
How do I pay if I do not have a German bank account yet?
4. Move-in
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How do I book a move-in appointment?
Can I move in earlier or later?
When can I move in?
What do I do if I cannot find an appointment?
When will I receive access to the tenant portal (Mieterportal 24h)?
5. Living in the Residence Hall
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What is the Mieterportal 24h?
The Mieterportal 24h is a an online-tenant-portal for all tenants living in one of our student residences.
The portal allows you to:
- book appointments
- report maintenance issues
- upload enrolment certificates
- update your personal and bank details
- apply for contract extensions or transfers
What is included in the rent?
Is internet available?
Are washing machines available?
May I have visitors?
May I keep pets?
Can I sublet my room?
Subletting is only permitted with prior approval and under certain conditions.
You can find more information about subletting here: https://www.stw-ma.de/en/housing/sublet/
Can I extend my contract?
Extensions are possible subject to approval. Applications must be submitted at least three months before the contract ends.
Contracts do not renew automatically.
Can I change rooms?
Room changes are generally not possible and are only considered in exceptional cases.
How do I change my bank details?
Update them through the Tenant Portal or notify us in writing.
What do I do if I have lost my keys?
During office hours contact the Hausbetreuung immediately.
Outside office hours contact the emergency service. Emergency opening is subject to a charge.
6. Moving Out
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Do I need to terminate my contract?
Fixed-term contracts end automatically. If you wish to move out earlier, the notice periods in the General Rental Conditions apply.
How can I terminate my tenancy?
Regular termination periods depend on your institution. The tenant has the right to terminate the lease in writing, subject to a three-month notice period, effective August 31, September 30, or depending on which institution the tenant is affiliated with.
In addition, the following different termination notice periods apply depending on the tenant’s institution:
- February 28: Students at Mannheim University of Applied Sciences
- March 31: DHBW, Popakademie, Mannheim University of Music
- July 31: Students at the University of Mannheim
Terminations due to withdrawal from the university take effect 4 weeks before the end of the month following submission of the withdrawal certificate.
What should I do before moving out?
Book your move-out appointment in time. The room must be completely emptied, cleaned and all keys returned.
When will my deposit be refunded?
Normally within 6–8 weeks after the tenancy ends, provided there are no outstanding claims.