FAQ – Paying with the StudiPlus²® App

Register with your email address and create a personal password. You will then receive a confirmation email. Click the link in the email to complete your registration.

Open the payment function in the app (the QR code button in the center of the menu bar at the bottom). Then scan the QR code displayed at the payment terminal.

The amount is deducted directly from your app balance. You can see your current balance on the home screen.

You can currently use app payments on the University of Mannheim campus at Mensaria am Schloss, EO, and Café Soleil, as well as at the coffee machines at these locations.

Look for this symbol: It shows you which registers and machines accept app payments.

App payments are initially being introduced as part of a pilot phase. Once the pilot phase has been successfully completed, app payments will gradually be rolled out to other Studierendenwerk facilities.

You can top up your balance directly in the StudiPlus²® App. Select the top-up function and then choose SEPA top-up.

The amount will then be available for payments with the app.

Important: Your app balance and card balance are separate. Adding funds in the app does not change the balance on your chip card – and vice versa.

FAQ Autoload

The maximum balance in your app account is €150. You can top up multiple times a day.

Please bring your mobile device to one of our service points.

Please note: Once the balance has been refunded, the payment function of the app account cannot be reactivated.

When you add funds using Autoload, the amount is debited from your linked bank account at a later date. If the direct debit cannot be processed, an outstanding payment will remain. Additional fees may also apply for the failed direct debit.

You can pay the outstanding amount in cash at one of our service points. Your app access can then be unblocked.

Please do not transfer the amount again.

Yes, we recommend that you continue to carry your chip card with you.

Wherever app payments are not yet available, you can pay with your chip card. It continues to work at all Studierendenwerk Mannheim facilities.

FAQ – Paying with the chip card

After registration, you will initially be assigned “Guest” status automatically.

1. Open your “Digital ID” on the home screen.
2. Select “Check status.”
3. Log in using your university credentials.
4. Once your status has been successfully verified, it will be updated automatically.

Verification may fail, for example, if your university was unable to confirm your student status or if you were unable to log in successfully through your university.

After registration, your account is initially set up automatically with “Guest” status. No verification is required for this status.

As a guest, you pay an 80 percent surcharge at our dining halls and cafeterias.

Students and staff should therefore verify their status to receive the prices that apply to their user group.

Staff members and students from a non-participating public university can have their status verified in person at the Infothek in Mensaria am Schloss. Please bring appropriate proof of your status.

Open the “Chip card” section in the app and enter your chip card number and PIN.

Important: Linking your chip card does not combine your app balance and card balance. They remain separate.

Linking your chip card also allows you to view all your Coffeeload® stamps in one place in the app.

FAQ – Paying with the chip card

Yes. You can use app payments on multiple devices at the same time.

The StudiPlus²® App is available in multiple languages. You can select your preferred language under Profile → Language.