Information for the Semester

Current service and hours of operation

Our service times listed below are subject to change on short notice, depending on the development of the pandemic. The Corona team of the Studierendenwerk is in close contact with the universities, the city of Mannheim, as well as the relevant institutions and authorities in order to be able to make appropriate arrangements on a daily basis if necessary. Thank you for your understanding!


General questions
Phone: 0621 49072-777

Service hours:
Mon. – Fri.: 11:00 a.m. – 02:00 p.m.    


General questions for international students regarding the services of the Studierendenwerk Mannheim:
Telephone: 0621 49072-802

Food + Drink


General BAföG inquiries
Phone: 0621 49072-444

Telephone Consultation Hours:
Mon, Wed, Thu: 10:00 a.m. - 12:00 p.m.
Tue: 1:00 p.m. - 3:00 p.m. 

FAQ – Corona and my Studies:

Application-related consultation for the University of Mannheim, DHBW, and HdWM
Phone: 0621 49072-445

Application-related consultation for the Hochschule, Musikhochschule, Hochschule für Gesundheitsorientierte Wissenschaften Rhein-Neckar, Popakademie, other institutions  

Last name A - H
Last name I - Z
Phone: 0621 49072-447

Housing and Facility Management

Telephone Consultation Hours of the administration and Hausbetreuung:
Mon - Thu: 9:00 a.m. - 3:00 p.m.
Fri: 9:00 a.m. - 12:00 a.m.  

Appointments can be made if necessary by telephone.

FAQ – Corona and my Studies:

Counseling and Loan Office

Telephone Consultation Hours:
Mon - Thu: 9:00 a.m. - 3:00 p.m.
Fri: 9:00 - 12:00 p.m.
Phone: 0621 49072-530 | -531

Please make use of our email consultation at: or  

FAQ – Corona and my Studies:

Personal appointments can be made for Tuesdays or Thursdays (Mensaria am Schloss) or Wednesdays (Hochschule Mannheim) by telephone.  

KfW Student Loan

Please make an appointment for the legitimacy examination for the KfW Student Loan.   If you only need to present your KfW certificate, you can send it together with your current certificate of enrollment and a copy of your ID as a PDF document by email or by mail to the counseling center:

Studierendenwerk Mannheim AöR
Postfach 10 30 37 68030 Mannheim

After consultation with the KfW, this process is possible. 

PBS Psychological Counseling Center

Telephone Consultation Hours:
Mon and Thu: 1:00 p.m. – 4:00 p.m.
Tue und Wed 10:00 a.m. – 4:00 p.m.
Fri 10:00 a.m. – 1:00 p.m.
Phone: 0621 49072-555 

Also by appointment during the service hours, the psychologists at the PBS offer not only personal counseling but counseling via video or telephone as well.The PBS team has also compiled helpful tips for students during Corona times.

10 Tips for Students in Times of Corona (PDF)

Phone Consultation Hours (Techniker Krankenkasse)

Due to the Corona pandemic, the Techniker Krankenkasse is currently unable to personally answer your questions on health insurance on site.

Therefore, Techniker Krankenkasse now offers weekly phone consultation hours.

Here's how it works:

  1. Under the following link, you can select the preferred time:
    1. University of Mannheim:
    2. Hochschule Mannheim:
  2. Please do not forget to include your telephone number when booking
  3. Check your e-mail inbox and confirm the booking (also check your spam folder if necessary)
  4. An employee of Techniker Krankenkasse will call at the desired time to clarify your questions

General Corona Information

Current information and a collection of links on general information abnout the Corona Virus can be found here:

If you have any specific questions about the management of the Corona-Pandemic at the the facilities of the Studierendenwerk Mannheim, please contact us by e-mail: