FAQ Autoload

With Autoload, you can add funds to your balance cashlessly through your bank account. To use Autoload, you set up a SEPA direct debit mandate and specify the balance threshold at which you are offered a top-up and the amount to be added.

Autoload is available for both the StudiPlus²® App and the chip card.

Important: The app and chip card each have their own balance and their own Autoload system. They are set up and managed separately. Settings and bank details are not transferred automatically.

What are the benefits of Autoload?

• Convenient and secure to use
• Cashless top-ups and payments
• Set your own minimum balance and top-up amount
• Access to regular bonus and discount offers such as Coffeeload® (digital stamp card)
• Transaction history for card and app payments

The app and chip card each have their own Autoload setup process:

StudiPlus²® App

1. Enter your IBAN and confirm the SEPA direct debit mandate.
2. Set your minimum balance and preferred top-up amount.

You can then add funds to your app balance directly in the StudiPlus²® App or, when your balance falls below the set minimum, during the payment process.

Chip card

You can set up Autoload for your chip card online or at one of the service points listed below.
To register in person, you will need your chip card as well as your bank card or bank account details.

• University of Mannheim: Infothek at Mensaria am Schloss
• DHBW Mannheim: Mensaria Metropol
• Mannheim University of Applied Sciences: Café Integral
• University of Music and Performing Arts Mannheim: Cafeteria Musikhochschule
• Popakademie: CAFE 33

Set up Autoload for your chip card online

No. Autoload for the app and Autoload for the chip card are separate.

When you set up Autoload for the StudiPlus²® App, it is not automatically activated for your chip card – and vice versa. Your bank details, minimum balance, and top-up amount are also managed separately for each.

StudiPlus²® App
No, you do not need a separate PIN for Autoload in the app.

Chip card
Yes, you need a PIN for Autoload on your chip card.
If you have forgotten or lost your PIN, you can get a new one at one of our service points. Please bring your chip card, bank card, and ID with you.

Yes. Your bank must participate in the SEPA scheme.
Please make sure there are sufficient funds in your bank account. If a direct debit cannot be processed, additional fees may apply.

StudiPlus²® App
You can change your saved bank details directly in the app. Future top-ups will then be charged to the new bank account. Any direct debits that have already been initiated will remain unaffected.

Chip card
For security reasons, your bank details can only be changed at one of our service points. Please bring your chip card and your new bank account details with you.

StudiPlus²® App
You can delete your SEPA direct debit mandate directly in the app. Once deleted, no further top-ups will be made through Autoload. If you want to use the feature again later, you can set up a new SEPA direct debit mandate.

Chip card
You can deactivate Autoload for your chip card through the Card Service Portal or in person at the Infothek.
Please note: Any remaining balance on your chip card will not be refunded automatically when you deactivate Autoload.

Go to the Card Service Portal

With Coffeeload®, you collect a digital stamp every time you purchase a coffee from a Studierendenwerk coffee machine. After nine coffees, your tenth is free.

The digital stamp card is available when you are registered for Autoload. You can use Coffeeload® with both the StudiPlus²® App and your chip card.

When you link your chip card to the app, all the stamps you collect are automatically combined in the app and displayed when you tap the “Coffeeload®” button – regardless of whether you pay with the app or your chip card.