Smart Cards (Autoload)

With the cashless Autoload process, payment at the Mensa, the Cafeteria, Infothek etc. is fast, safe and comfortable.

Simple Handling
At the chipcard service-portal you may be able to oversee your card activity and if you lose your card you could block it anytime you like. You could top up your card with bigger amounts, for example for the Semesterticket at some universities at special Autoload terminals after entering your PIN. At the coffee vending and washing machines in the dormitories of the Studierendenwerk you could pay cashless with Autoload and you can even top up your card there with an amount which is freely selectable at the internet portal.

Short registration – immediately usable
The registration for Autoload is quite simple: You have to register once. Best directly when you receive your smart card (first semester) or anytime at many registers in the Cafeterias or at the Infothek. During the registration your written consent to the direct debit process/SEPA will be arranged. You simply need to present your smart card and your electronic cash debit card. After that you can immediately use your card for cashless payment.

Special discounts with Autoload
Exclusive for Autoload participants the Studierendenwerk offers special
discount actions regularly.

 

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FAQs around Autoload

1.    Why Autoload?

2.    What is Autoload and how does it work?

3.    Where and how can I recharge my card in the future?

4.    Where can I sign up for Autoload?

5.    Can international students use Autoload?

6.    Will I be able to recharge my ecUM with cash in the future?

7.    What happens to my personal data?

8.    What can I do if I lose my PIN?

9.    What can I do if I lose my card?

10.  What can I do if my card is blocked due to an overdue payment?

11.  How can I withdraw from Autoload?

12.  Why do I need to pay cashless at the Studierendenwerk?

13.  Who can answer my questions around Autoload?

 


1.    Why Autoload?

With the cashless Autoload process, payment at the Mensa, the Cafeteria, Infothek and even at the coffee vending and washing machines of the Studierendenwerk is easy, fast and comfortable. Meanwhile, the payment transactions of many universities in Mannheim are also completely cashless.

Autoload has a number of advantages, for example:

 

  • Comfortable and secure handling
  • Never run out of money on your card
  • And the Autoload service pages (www.stw-ma.de) or StudiPlus²-App® will allow you to
    • manage back account data,
    • oversee your card activity,
    • set and re-set your recharge amounts,
    • block your card or withdraw from Autoload anytime you like,
    • and take advantage of bonus or discount campaigns like Coffeeload® (digital bonus card).

 

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2.    What is Autoload and how does it work?

Technically, Autoload is a direct debit authorization/a SEPA direct debit mandate for your private bank account. As soon as the credit on your card falls below your individually selected minimum credit line, your card will be recharged during the payment process at one of the Studierendenwerk's cash registers. The cashier will ask you, if you want to recharge your card. That way, you can ensure there is always sufficient credit on your card. As before, the minimum recharge amount is EUR 5,00.

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3.    Where and how can I recharge my card in the future?

You can recharge your card cashless at all cash registers of the Studierendenwerk as well as at special Autoload terminals at some universities. For security reasons, recharging your card at registers as well as at coffee vending and washing machines is only possible once per day. At the Autoload terminals, you can recharge your card as often as you like after entering your PIN code. You will receive your PIN code with the Autoload registration. You can change your PIN code anytime you like on the Autoload service pages.

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4.    Where can I sign up for Autoload?

In order to be able to use Autoload you need to register once. Either when you receive your smart card, or anytime after that at specific registers in the Cafeterias or at the Infothek. During the registration your written consent to the direct debit process/SEPA will be arranged between you and the Studierendenwerk Mannheim. To verify your bank account data you need to present your smart card and your electronic cash debit card. Together with the confirmation of your registration you will receive an initial password for the Autoload service pages. The service pages offer many more advantages. For example, you can block your card immediately, in case you lose it.

At DHBW Mannheim you can sign up for Autoload also on the campus Coblitzallee at the central study services. At the other study sites of DHBW you can register at the administration offices.

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5.    Can international students use Autoload?

Currently, only those students who have a bank account with a German banking institution can use Autoload. With the implementation of SEPA, we expect we will be able to offer Autoload for EU bank accounts. International students who do not have a German bank account will be able to recharge their cards with cash.

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6.    Will I be able to recharge my ecUM with cash in the future?

Autoload is an option and your participation is voluntary. If you do not want to use Autoload you will be able to recharge your smart card at some cash registers in the Cafeterias of the Studierendenwerk or at the Infothek. The current Autoload participation rate shows that the majority of users decide in favor of Autoload as it comes with many advantages like the option to block your card immediately in case you lose it (see no. 8).

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7.    What happens to my personal data?

Of course we will not store any data or user profiles on the smart cards such as name, day of birth or address. Merely the bank data that was provided with your direct debit authorization and that is needed to recharge your card is stored. We will not store any other data. We strictly adhere to the Data Protection Act of the Land of Baden-Württemberg.

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8.   What can I do if I lose my PIN?

If you forget or lose your PIN, you can get a new PIN at the cash registers of the Studierendenwerk, at the Infothek (Mensaria near the palace) or at the card service point at your university. Please also bring along your smart card, identity card and your EC-card. This will ensure that you are the authorized account holder of the Autoload registration. This procedure is necessary because there won´t be saved any names with the bank data in our payment system. With the new PIN you are able to access your personal settings at the Autoload service portal and as needed you can select a new PIN of your choice. Please understand that because of the safety reasons mentioned above, we are unfortunately not able to send you the PIN by E-Mail, mail or phone.

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9.   What can I do if I lose my card?

You can block your smart card anytime on the Autoload service pages, in case you lose it. Please go to www.stw-ma.de/kartenservice or open the StudiPlus²®-App and log in with your card number and the password that you have received with your registration. In case you do not have your password, please note point 8. In addition to the Autoload portal you can also block your card upon presentation of your EC-card at the Infothek, at the cash registers at the cafeterias of the Studierendenwerk or at the card service point at your university. For the reimbursement of your credit balance please use the form at www.stw-ma.de/Guthabenerstattung. Please note that after the reimbursement of your credit balance, you can´t use your smart card any more also in the case of retrieval.

Important note: The Studierendenwerk Mannheim is only able to block the electronic purse chip on your smart card. If you lose your card, please additionally contact your university to disable other functions like access data.  

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10.    What can I do if my card is blocked due to an overdue payment?

You can unlock your card by balancing your account. You can balance your account with cash only at the cash registers of the Mensa and the cafeterias of the Studierendenwerk Mannheim. Please do not transfer the money twice. How do overdue payments happen? If you put money on your card with Autoload, it takes three to five days for the respective amount to be drawn from your bank account by direct debit. For various reasons it is possible that your bank rejects the direct debit mandate. In this case, your own bank and the bank of the Studierendenwerk will charge a fee (EUR 1.00 to EUR 6.50) for re-transferring the money. The overdue sum consists of the amount that was to be uploaded and the fee for the rejected direct debit mandate.

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11.    How can I withdraw from Autoload?

It is up to you, if and for how long you want to use Autoload. You can withdraw from Autoload anytime via the Autoload service pages, at some registers in the Cafeterias or at the Infothek. Please note: In case you withdraw, the reimbursement of your credit can only be finalized after you have handed in your card.

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12.    Why do I need to pay cashless at the Studierendenwerk?

The actual payment process can be handled a lot faster if it is cashless. As a rule, there are fewer waiting lines and if there are lines, they usually dissolve faster. Food will not get cold due to waiting lines at the cash register. This is a sign of quality cafeteria management. Therefore, most cafeterias in Germany have adopted a cashless payment process. Moreover, the card allows for a quick classification if one pays as a student, employee or guest. This is necessary for tax purposes. Additionally, there are significantly less cash discrepancies.

Small mistakes are normal during the rather hectic lunch times. The fast cashless payment process is more secure for the cashiers and minimizes sources of error.

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13.    Who can answer my questions around Autoload?

In case you have any further questions regarding Autoload or cashless payment please send a short e-mail to autoload(at)stw-ma.de.

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As at: Spring Semester 2016

Card Service - Login

Everything at a Glance

Here you can manage your data, set and re-set the recharge amount, check your card activity or block your card in case you lose it.

 

Autoload Login

 

FAQs around Autoload (pdf)

 

Contact

If you have further questions about Autoload, please contact us via e-mail: